AMS eGroup provides customs clearance for all international shipping, including air and sea freight import and export. We operate a Custom approved bond across all locations in Australia and New Zealand as well as being a Quarantine approved premise.
We can assist with all import and export clearance matters, including advice on customs tariffs, tariff concessions, duty rates and overseas trade enquiries. We liaise directly with Australian Customs, Australian Quarantine (AQIS) and with international shipping and airline companies to ensure faster clearance of your goods through quarantine and customs.
Our dedicated roller truck and airport collect fleet ensures swift collection and processing of your cargo.
We implement strict clearance procedures and efficient customs entry processes to ensure compliance and avoid unnecessary delays and minimise costs.
We operate a Custom approved bond across all locations in Australia and New Zealand as well as being a Quarantine approved premise.
We can assist with all import and export clearance matters, including advice on customs tariffs, tariff concessions, duty rates and overseas trade enquiries. We liaise directly with Australian Customs, Australian Quarantine (AQIS) and with international shipping and airline companies to ensure faster clearance of your goods through quarantine and customs.
Our dedicated roller truck and airport collect fleet ensures swift collection and processing of your cargo.
We implement strict clearance procedures and efficient customs entry processes to ensure compliance and avoid unnecessary delays and minimise costs.
Jenkinson Logistics
AMS have for years provided us with a seamless service encompassing various service options as we controlled numerous business flows from various origin points, to Australia & New Zealand, and all the time we are sat in Ireland. The comfort from having a strong reliable service partner is priceless.
Bodum Australia
Their can-do attitude is remarkable and their personalised customer service will help you achieve what you need no matter what the challenges are!
Confidence Club
Confidence Club has been using AMS since the beginning of 2020. In that period our business has increased four fold, through a sometimes difficult logistics environment – and we would not have been able to accomplish this without the support of AMS and their fulfilment partners. AMS service levels are excellent and the commitment from the top down to continually improve process and efficiency is commendable. AMS is now an integral part of our business and we would be happy to recommend them to other ecommerce businesses looking for good value and reliable partners.
At AMS eGroup, we deliver end-to-end warehousing, fulfilment and distribution services customised to meet your specific business requirements. Our team of logistics experts handles everything from customs clearance to last-mile delivery, ensuring your products reach their destination efficiently and on time.
Standard clearance takes 6–8 hours for properly documented shipments. Our express customs clearance services (available in key locations including Sydney, Auckland and Wellington) can provide same-day customs clearance for urgent consignments. More complex shipments, such as clothing import clearance or food import customs, may require 24–48 hours, depending on inspections or permits. Automated customs processing and pre-lodgement help expedite turnaround for most ecommerce shipments.
Key factors include the type of goods, accurate product descriptions, documentation completeness, inspection requirements and permits. Our automated customs documentation system minimises delays and processing errors.
Tariffs are taxes on imported goods, calculated based on commodity classification, country of origin and any trade agreement benefits. As an experienced customs broker in Australia and New Zealand, we ensure complete cost visibility by providing comprehensive landed cost analysis (GST, duties and fees included!) prior to clearance.
Absolutely. Our team of experienced custom clearance agents identifies tariff concession opportunities and optimal HS classifications. Through strategic advice, our clients typically save 15–30% on landed costs. Whether you’re working with a customs broker in Sydney or need customs clearance in Auckland, we optimise at every touchpoint.
We handle the complete application lifecycle, including renewals, for ecommerce, clothing and food importers across Australia and New Zealand. Standard concessions provide 5–15% duty liability reduction.
Core documentation includes a commercial invoice, manifest, packing list, bill of lading or airway bill and insurance certificate. For restricted items, including medical goods or food, additional permits or quarantine checks may apply. Our digital customs documentation platform and support services streamline the entire process.
We use automated systems that validate shipment details against current customs regulations in real time. Our customs brokers in Australia and New Zealand maintain ongoing communication with ABF, MPI and DAFF, helping you stay ahead of regulatory changes. Our technology-led approach ensures high accuracy and audit-ready documentation.
Our team coordinates directly with customs officers and quarantine authorities to attend and manage the inspection process. Whether you’re using our Auckland customs clearance or importing in Sydney, we ensure full compliance and support.
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