AMS eGroup specialises in ecommerce fulfilment, offering comprehensive shipping services across Australia and beyond. As leaders in ecommerce shipping solutions, we empower growing ecommerce businesses to achieve international success through our ESAL product. Our ecommerce fulfilment services are designed to streamline delivery processes, ensuring faster transit times and more cost-effective solutions than traditional or express mail services. By investing in cutting-edge technology and strategic partnerships, we remove the barriers to international trade, making cross-border transactions seamless and hassle-free.
Your Most Strategic Ecommerce Logistics Partner
For small, high-value items and lightweight products (up to 2kg)
Our packet service combines the reliability of commercial carriers with the cost-effectiveness of postal networks. Every shipment includes full track and trace visibility from dispatch to delivery.
Service features:
Comprehensive solution for standard ecommerce orders (up to 20kg) Our parcel service handles everything from single large items to consolidated multi-product orders, maintaining full visibility throughout the delivery process.
Advanced capabilities:
Streamlined customs clearance through strategic Asia-Pacific hubs
Our gateway network transforms complex customs processes into seamless operations. By pre-positioning inventory and utilising licensed bonded facilities, we dramatically reduce transit times and customs delays.
Gateway advantages:
Turn returns from obstacles into opportunities
Our unique cross-border returns solution handles the entire reverse logistics process, from customer collection to merchant receipt, maintaining the same tracking visibility as forward shipments.
Returns process:
Navigating the complexities of cross-border shipping can be daunting, but AMS eGroup is here to simplify the process for Australian ecommerce companies. We offer reliable ecom shipping solutions tailored to your unique business needs, enabling you to expand your reach across Australia, New Zealand, and the Asia-Pacific region.
Expensive shipping costs quickly deter online shoppers, and your pricing plan should balance fairness and profitability. Refining your ecommerce shipping strategy is imperative for the growth and long-term success of your business. It’s for this reason that partnering with a trusted and efficient ecommerce shipping services provider in Australia is so important. That’s where we come in.
Useful ecommerce shipping strategies can include:
For small, high-value items and lightweight products (up to 2kg) Our packet service combines the reliability of commercial carriers with the cost-effectiveness of postal networks. Every shipment includes full track and trace visibility from dispatch to delivery.
Implementing a table of rules helps you to calculate shipping fees according to order size, weight, and destination. This method offers customers insight into the shipping structure, promoting loyalty and trust through transparency.
Implement a fixed shipping fee to simplify the checkout process and encourage larger orders. Aiming for mixed order sizes helps balance overpriced shipping on small orders and underpriced fees on large parcels.
Providing real-time shipping rates to customers allows them to select their ideal ecommerce shipping carrier based on their location and order size, offering flexibility and transparency in the shipping process.
Every unboxing is a marketing opportunity. Your packaging is often the first physical touchpoint customers have with your brand. Make it count with strategic packaging that reinforces brand values and encourages social sharing.
We help design packing strategies with:
Navigate global regulations with confidence. Different countries have varying requirements for packaging materials, labelling and documentation. Our expertise ensures your products arrive safely and compliantly.
Compliance areas we’ll help you with:
Contact us today to learn more about how the best ecommerce fulfilment services can enhance the way you do business.
Jenkinson Logistics
AMS have for years provided us with a seamless service encompassing various service options as we controlled numerous business flows from various origin points, to Australia & New Zealand, and all the time we are sat in Ireland. The comfort from having a strong reliable service partner is priceless.
Bodum Australia
Their can-do attitude is remarkable and their personalised customer service will help you achieve what you need no matter what the challenges are!
Confidence Club
Confidence Club has been using AMS since the beginning of 2020. In that period our business has increased four fold, through a sometimes difficult logistics environment – and we would not have been able to accomplish this without the support of AMS and their fulfilment partners. AMS service levels are excellent and the commitment from the top down to continually improve process and efficiency is commendable. AMS is now an integral part of our business and we would be happy to recommend them to other ecommerce businesses looking for good value and reliable partners.
At AMS eGroup, we deliver end-to-end warehousing, fulfilment and distribution services customised to meet your specific business requirements. Our team of logistics experts handles everything from customs clearance to last-mile delivery, ensuring your products reach their destination efficiently and on time.
Orders received before 12 PM are picked, packed and dispatched the same day from our ecommerce fulfilment hubs in Sydney, Melbourne, Perth and Auckland. On average, our shipping and fulfilment teams process standard orders the same day, powered by our integrated eCommerce shipping software and streamlined workflows.
Through our cross-border eCommerce logistics network, we ship to over 15 Asia-Pacific countries, including Singapore, Hong Kong, Malaysia, Thailand, the Philippines, Indonesia and Vietnam. We also support global expansion by offering shipping and air freight Australia to New Zealand, North America, UK and Europe via trusted partner networks.
Yes, we do. Our tailored e-com shipping solutions tracking includes protective packaging, insured shipments, signature-on-delivery and photo-confirmed tracking, ensuring peace of mind for your customers and business.
Absolutely. Our e-commerce shipping platform gives you the visibility and customer communication tools that drive satisfaction. You get up-to-the-minute operational insights while your customers receive branded updates throughout their delivery journey.
Monthly reports include shipping performance, delivery times and cost analysis metrics. Real-time dashboards are available 24/7 through our client portal. These insights help optimise your ecommerce shipping solution strategy as you scale.
Yes, we provide custom packaging solutions including branded materials, protective packaging and eco-friendly options. As part of our ecommerce shipping fulfilment service, our team can help you design memorable unboxing experiences.
We offer a range of packaging materials from standard protective packaging to premium branded options. Our eco-friendly range includes recyclable and biodegradable materials for environmentally conscious brands.
Yes — our ecommerce returns management service includes consumer returns collection, local consolidation and international return shipping to the merchant. It’s efficient, trackable and supports customer satisfaction in key New Zealand markets.
Definitely. If you’re scaling or expanding ecommerce shipping, we offer volume-based pricing models with generous discounts for shippers sending 1,000+ parcels per month. Our high-tier plans also bundle value-add services like advanced tracking and returns handling.
We offer flexible plans, from monthly to long-term agreements. Many of our clients begin with short-term commitments and grow into strategic partnerships as their e-commerce solutions evolve.
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